Released on: September 2, 2008, 6:18 am

Press Release Author: Jenny Simpson

Industry: Computers

Press Release Summary: Whether to use an On-Premise or Hosted CRM system is an
important factor for small to medium businesses. In the recent past, it has been
considered the most cost-effective solution, but this is not necessarily the case
when Hosted CRM systems now provide full 24-hour support, argues DMC Software
Solutions.

Press Release Body: When companies are choosing their CRM solution they are
presented with a host of choices; one key issue that companies face is to decide to
choose an On-Premise or Hosted CRM system?

Quite often the outcome will come down to what the company budget permits; an
on-premise solution can incur costs from the outset including, the software itself,
installation and updates to existing hardware and workstations.

For small businesses with more restrictive budgets hosted CRM systems provide the
same functionality without the initial outlay on the software, hardware and setup
costs.

A hosted solution can reduce the investment required in resources too, removing the
requirement for in-house IT specialists, allowing companies to focus on their core
business.

In addition to this, there is no need to monitor the updating and upgrading of the
CRM system, all upgrades and updates are applied for automatically by the vendor
with the same 24 hour access as if the solution was hosted internally.

Traditionally hosted CRM has meant for many businesses a compromise in security.
Security has often been viewed as a risk associated with outsourcing hosting to a
vendor, as the data resides in an external data centre. The reality is that a
third-party provider can provide a more sophisticated security system than many
companies could afford individually and therefore what was once perceived as a
disadvantage is an advantage to hosted CRM users.

Today hosted CRM no longer means restrictions. Many hosted systems offer a quick and
easy change over between hosted and on-premise and therefore should a change in
circumstance arise there is the freedom to easily change where the data resides.

With the exception of very large businesses, a hosted CRM package may be the best
option. Many hosted CRM systems have greater functionality than ever before with
some even allowing businesses to maintain customisations to their database.
Historically, only on-premise CRM solutions were able to be customised to suit the
individual needs of businesses.

For the small business, hosted CRM is most certainly the way forward, as it offers
the same functionality, flexibility and access as an on-premise solution whilst
providing improved security. The hosted CRM solution is already fast growing in
popularity, demonstrating that hosted CRM systems are not the risk that they once
were.

About DMC Software Solutions:
DMC Software Solutions is a specialist in training, supporting, supplying and
implementing Sage CRM business solutions and the full range of Sage integrated
accountancy software for companies.

Keeping over 2300 customers in the UK and Europe satisfied, the DMC Software team
has received a number of awards from Sage UK over the last six years.

DMC Software experience implementing Sage solutions in small and midsized markets
means there is no one better placed than DMC to deliver your Sage accountancy, CRM
or a totally integrated Sage Suite.

Visit http://www.dmcsoftware.co.uk/ for more information.


Web Site:
http://http://www.newscertain.com/should-sme%e2%80%99s-choose-on-premise-or-hosted-crm-systems-dmc-software-solutions-offers-expert-advice/02/09/2008/1018/


Contact Details: Jenny Simpson
Online News & PR Manager
WebCertain Europe Ltd
Blackthorn House
Northminster Business Park
Poppleton
York
YO26 6QW
Tel: 44 1904 780030
Email: pr@webcertain.com